CLIENTS: Masking will become optional but remain welcomed for clients in all CSS facilities.
TREATING STAFF: All treating staff (physiotherapists, strength & conditioning coaches) will follow the philosophy of ‘client-directed masking’ while working in close proximity to their clients. This means that our team will follow their client’s lead to ensure a comfortable experience receiving care. Staff will have the option to remove their mask while working closely with clients, only while within their treatment room/exercise zone, and following the ‘go ahead’ of a client who has elected to do the same. If a client is wearing a mask, a treating staff member will do so at all times as well.
NON-TREATING STAFF: Masking will be optional but welcomed for staff who are not working in close and/or extended proximity to clients (such as administrative team members, or those who are on lunch breaks, completing task work, etc.).
Note: While some front-desk staff may elect to work without a mask, we strongly encourage clients who would prefer to interact with these individuals while masked to simply let them know. They will always have a mask nearby and will happily wear it at any point during your payment or booking process.
MASSAGE: Please note that our massage therapists will continue to implement a masking policy that feels appropriate to each therapist’s practice. Both Lakyn and Karlyn will continue wearing a mask at all times. Karlyn will ask that her clients continue to wear a mask at this time. Lakyn invites clients to choose whether or not to wear a mask at the onset of their appointment, but note that they may be asked to wear one for certain treatment approaches within the appointment.