Before your assessment
Make a list of questions you would like to discuss with your physiotherapist
List any signs and symptoms you believe may be important to your physiotherapist
Keep in mind key past medical history, treatments, current medications, and other important information
For any lower extremity injuries, it is recommended that you bring shorts to your appointment. If forgotten, we can provide shorts for your appointment
Please complete ‘Informed Consent for Assessment’ and ‘New Patient Agreement’ forms online prior to your arrival. If you would like to complete these forms on paper, we ask that you arrive for your appointment 15 minutes early to do so.
What to expect: During your initial assessment
INTERVIEW:
We will ask you your story
We will listen to you
We will ask you questions about your injury, your wants, and your goals
We will explain what we do
PHYSICAL EVALUATION:
Observation
Evaluation of musculoskeletal, neurological, and other symptoms as required
Movement and functional evaluation
PLAN OF CARE:
Education about your injury
Identify possible causes of your injury and how to eliminate them
Discuss your custom treatment program that will allow you to return to normal activities pain free
Discuss a specific strategy to achieve your goals – this will include the frequency of your future visits, monitoring, progression, other CSS Programs & Services that may be of benefit, and a transition into active living
What to expect: After your initial assessment
Following your initial assessment, we will work to ensure you have a clear understanding of your Plan of Care. You can receive this information in either a printed or email format.
Before leaving the Clinic, our administrative staff will work with your to schedule your upcoming appointments, as per your physiotherapist’s Plan of Care. Booking in advance helps secure the availability of your therapist, and can maximize the success of your treatment program. Ask us about our convenient online booking options!
Craven SPORT Services provides a comprehensive and holistic range of health and wellness programs. Your physiotherapist may recommend that you receive further information about relevant services that will compliment your existing treatment plan. Administration can tell you more about our range of services, and help you register for those that interest you!
What to expect: COVID-19 protocols
The following precautions are currently in place at CSS:
- Masks are now optional but welcomed at all CSS facilities. Following the philosophy of ‘client-directed masking’, treating professionals will have the option of continuing to wear a mask, or to follow their clients’ lead
- Masks will be optional for non-treating staff (ex. front-desk staff) who have more transient or temporary interactions with clients. However, staff who elect to work without a mask are asked to keep one nearby, and will happily wear it at the request of any client who is more comfortable in their interaction with both parties wearing a mask.
- Facility-wide equipment, treatment room, and high-touch surface sanitizing will continue between clients and at regular intervals at both facilities.
- Hand sanitizer will remain available at both facilities, and we ask that it is used upon arrival and mindfully throughout your time at Craven SPORT services.
- We will continue to encourage contact-free payment whenever possible.
Privacy Policy:
Protecting your Personal Health Information
Privacy of personal health information is a fundamental right of health care in Canada and is guided in Saskatchewan by the Health Information Protection Act and its regulations. As your physiotherapists, we give you the following assurances when you provide our staff or ourselves with your personal health information (PHI). We will:
Only collect the least amount of PHI required for your care and treatment
Give you access to your PHI and, if requested, make copies of them at a reasonable cost
Give you the right to request and assist with any amendments to your PHI
Only share your PHI with those who have a need to know and the least amount necessary for purposes of providing or supporting your care or as required by law
Examples of who we may share your PHI with include: other health professionals or providers, health care institutions, Ministry of Health
Ask your permission to share your PHI for other purposes
Use de-identified information whenever possible
Discuss with you how to manage your consent through masking or an alternative method, if requested
Keep your information secure and retain or destroy these records in an industry-recognized confidential manner
Advise you if your PHI is stolen, lost, or improperly accessed or disclosed
Provide you with our clinic’s policies and procedures, if requested
For more information or questions, please contact css@cravensportservices.ca
To make a complaint to the Saskatchewan Information and Privacy Commissioner,
call: 1-877-748-2298
CANCELLATION POLICY: CRAVEN SPORT SERVICES RESERVES THE RIGHT TO CHARGE A $50.00 CANCELLATION FEE FOR MISSED APPOINTMENTS, OR WHEN LESS THAN 12 HOURS CANCELLATION NOTICE IS PROVIDED PRIOR TO A CLIENT’S SCHEDULED APPOINTMENT TIME. AFTER TWO OR MORE LATE CANCELLATIONS/NO SHOWS, THE CLIENT WILL BE REQUIRED TO PAY FOR THE FULL AMOUNT OF THE APPOINTMENT.